FAQs

Your Light Dept.'s Quick Answers to Your Questions.

Click on each tab below to learn more.

▶ Where can I pay my bill?

HERE'S HOW & WHERE TO PAY YOUR BILL:

1. You may pay here at the Light Department during regular office hours—Mon-Fri 8am-4pm. (A drop slot with envelopes is also located next to our main entrance.) Payments can be made by cash, check or automatic withdrawal from an account.

2. Pay your electric bill online via our partner, InvoiceCloud™. Click here to pay online.

▶ Can I pay my electric bill online?

ONLINE BILL PAY:

MELD offers you the convenience of paying your electric bills online via our partner, InvoiceCloud™. Click here to pay online now.

▶ Who do I call for account information, or to start or disconnect an existing service?

ACCOUNT INFORMATION:

Call our office at (978) 774-4313 Mon-Fri 8am-4pm.

▶ How do I Start Service?

STARTING SERVICE

To initiate service, you or your agent must contact our office at 197 North Main Street to complete an application and provide pertinent data. MELD's office is open Monday through Friday 8am to 4pm. Call us at 978-774-4313.

Note: We require a minimum of 24 hour notice to commence service.

▶ How do I Discontinue Service?

DISCONTINUING SERVICE

Please call our office at (978) 774-4313.

▶ What are MELD's normal business hours?

MELD'S OFFICE HOURS:

The office is open from 8:00am to 4:00pm Monday through Friday, except major holidays.

▶ Who do I call for emergencies after hours?

EMERGENCIES:

lf you need to report an electrical emergency, please call our regular number at (978) 774-4313.

***Outside of our normal business hours, the Essex County Regional Dispatch Center is available 24 hours a day to promptly forward your concerns to a MELD associate for appropriate action.***

▶ I'm renting an apartment/house/condo. What is required?

INSTRUCTIONS FOR RENTERS:

Tenants need to sign up for service at our office. We also require a security deposit. You can call the office at (978) 774-4313 for the amount of your deposit (normally the highest consecutive 3-month bill for the property).

If the account has been paid on time for every bill over a two year period, the deposit will be returned. Otherwise, the deposit is kept until service is terminated and at that time, the final bill will be deducted from the deposit and you will be billed/refunded for the remainder.

▶ Do you provide any Energy Audit Assistance?

ENERGY AUDIT ASSISTANCE—RESIDENTIAL ONLY:

You can call us for more information or request an audit through Energy New England by calling 1 (888) 772-4242.

▶ What is Purchased Power Adjustment (PPA) that I see on my bill?

PURCHASED POWER ADJUSTMENT:

The Power Cost Adjustment is used to compensate for the fluctuating cost that MELD pays for power. Your PPA charge or credit (-) is calculated by multiplying the usage figure by the current month's PPA rate.

Still have questions? Please give us a call at (978) 774-4313.